Frequently Asked Questions (FAQs) – Ecommerce Crux

Welcome to the Privacy FAQs page for Ecommerce Crux. Below, we’ve compiled answers to commonly asked questions about how we handle your personal information when you use our ecommerce consultancy and business training services.

1. What information does Ecommerce Crux collect?

We collect personal information such as:

Your name, email, and contact details.

Billing and payment information.

Business information (like company name, industry).

Data on how you use our website, including IP address, device type, and pages visited.

We also collect non-personal data through cookies and tracking technologies.

2. How does Ecommerce Crux use my personal information?

We use your personal information to:

Provide ecommerce consultancy and training services.

Communicate with you regarding updates, offers, or customer support.

Process payments and manage your account.

Improve our website and personalize your experience.

Ensure security and prevent fraud.

3. Will Ecommerce Crux share my information with third parties?

We do not sell or trade your personal information. However, we may share your data with:

Trusted service providers (e.g., payment processors, hosting services).

Business partners helping us deliver services.

Legal authorities, if required by law.

4. How does Ecommerce Crux protect my personal data?

We take data security seriously and use industry-standard practices to protect your personal information. This includes encryption, secure payment processing, and regular system updates. However, please note that no method of internet transmission is completely secure.

5. Can I opt-out of marketing emails from Ecommerce Crux?

Yes, you can opt-out at any time. We provide an "unsubscribe" link at the bottom of our marketing emails. Alternatively, you can contact us directly to be removed from our mailing list.

6. Does Ecommerce Crux use cookies?

Yes, we use cookies and similar tracking technologies to enhance your experience on our site. Cookies help us remember your preferences, analyze website traffic, and deliver personalized content. You can manage or block cookies through your browser settings.

7. How can I access or update my personal information?

You can access, update, or correct your personal information by contacting us at support@ecommercecrux.com. We will assist you in ensuring your data is accurate and up-to-date.

8. Does Ecommerce Crux offer refunds for services?

Refunds for services such as consultancy sessions or training courses are subject to our refund policy. Please contact us for specific details.

9. Is my payment information secure?

Yes. We do not store your payment information on our servers. All transactions are processed securely through trusted third-party payment gateways, which use encryption and security protocols to safeguard your data.

10. Can I request that Ecommerce Crux delete my personal information?

Yes, you have the right to request the deletion of your personal information, subject to any legal obligations. If you wish to exercise this right, please contact us at [Insert Contact Email].

11. How can I contact Ecommerce Crux with privacy concerns?

You can contact us with any privacy-related questions or concerns at:

Ecommerce Crux

Email: support@ecommercecrux.com

Phone: (313) 423-9438

We hope these FAQs help clarify how we handle your personal information. For more detailed information, please refer to our [Privacy Policy] and [Terms and Conditions] pages.